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广东快乐十分杀号网站:Conflict across representational gaps: Threats to and opportunities for improved communication
广东快乐十分投注下载 www.hmclip.net Edited by Dietram A. Scheufele, University of Wisconsin–Madison, Madison, WI, and accepted by Editorial Board Member May R. Berenbaum January 17, 2019 (received for review April 30, 2018)
Often, the senders and receivers of scientific communication have different knowledge bases. While such communication is essential for solving the complex social and technological problems that affect multiple stakeholders, a diversity of knowledge among communicators can create representational gaps (rGaps). rGaps occur when senders make assumptions that receivers do not, creating conflict over the meaning and value of the information communicated. Such conflict could, if managed, promote learning and innovation as communicators reconcile their assumptions. More often, however, rGaps cause conflict to transform from a debate that informs to an argument that divides. Managing rGap conflict so that it does not degrade communication requires relationship building to mitigate the negative by-products of persistent conflict while maintaining appropriate levels of cognitive distinctiveness among diverse stakeholders. Thus, we provide a framework for identifying and leveraging rGaps through managed conflict so that communication between those with different perspectives builds rather than burns bridges.
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Author contributions: M.A.C. and L.R.W. designed research, performed research, analyzed data, and wrote the paper.
The authors declare no conflict of interest.
This paper results from the Arthur M. Sackler Colloquium of the National Academy of Sciences, “The Science of Science Communication III” held November 16–17, 2017, at the National Academy of Sciences in Washington, DC. The complete program and audio files of most presentations are available on the NAS Web site at www.nasonline.org/Science_Communication_III.
This article is a PNAS Direct Submission. D.A.S. is a guest editor invited by the Editorial Board.
Published under the PNAS license.